Frequently asked questions

To provide you with the best possible service, we have made a selection of the most frequently asked questions. Is your question not listed here? Feel free to contact our reception.

Check-in and check-out times

At what time can I check-in?

You may check-in at De Cantharel from 3 PM. Don't worry if you arrive earlier; you can enjoy lunch, one of our outdoor activities or a film in our private cinema.

At what time do I have to check out?

You can use your room from Monday to Friday until 11 AM. Check-out time on Saturday and Sunday is 12:00.

Restaurant

I am not a hotel guest but would like to come over for dinner; is this possible?

That is certainly possible, we would love to welcome you to our restaurant! You can easily make your table reservations via our website.

How can I make a restaurant reservation?

Depending on what you would like to reserve for, you can make a table reservation via the overview on our website. If you have specific wishes, please state them in the comments box when making your reservation. If these are urgent requests, please contact us by phone or email.

At what time does breakfast start?

Breakfast is served exclusively for hotel guests. The breakfast buffet is served Monday to Friday from 6:30 - 10:30 AM and on Saturday and Sunday from 7:00 - 11:00 AM. If possible, we will make our terrace available for breakfast. Click here for more information.

On which days is the lunch buffet served?

Our lunch facilities are open to both hotel guests and non-hotel guests. The lunch buffet is served between 12.00 - 14.00 PM on Monday to Friday. On Saturdays, you can enjoy the lunch buffet between 12.30 - 14.30 PM. Reservations are recommended. In addition to our lunch buffet, you can also enjoy lunch a la carte in our restaurant. Click here for more information.

On which days is the brunch buffet served?

Our brunch facilities are open to both hotel guests and non-hotel guests. The lunch buffet is served on Sundays from 12.30 - 15.00 PM. Click here for more information.

What are the bar's opening hours?

At Bobbies Bar, you can enjoy drinks and bites in an atmospheric setting from 12.00 - 00.00. If possible, we make the lounge area of our terrace available.

From what time is dinner being served?

Our restaurant is open for dinner from 5 PM – 11 PM, out kitchen closes at 10.30 PM. Click here for the menu and to make a reservation.

What does the 3-course menu within the package entail?

If the 3-course dinner is included in your package, you can choose a starter, main and dessert from our dinner menu. For groups over 20 people, a menu with a selection of dishes will be created in agreement.

Is there still a live cooking buffet?

Throughout the week, we serve a rich breakfast buffet. From Monday to Saturday you can enjoy the lunch buffet and on Sunday the brunch buffet. Dinner buffets are no longer served at De Cantharel.

When can I make reservations for the outdoor dinner?

Once our outdoor tent is set up on the Enk behind the hotel, we organise the outdoor dinner on certain days. The content varies according to the season. In spring, for instance, we serve an asparagus dinner. For more information, please keep an eye on the website and our socials.

Do you also have packages?

De Cantharel offers various packages with varying content. Is dinner included in your hotel package? Then we will reserve a table for you. You will receive an e-mail shortly after your booking. Click here for all packages.

Is the restaurant easily accessible for people with disabilities?

The restaurant is easily accessible for people with disabilities. An accessible toilet is located near the buffet.

Room reservation

I will arrive late in the evening. Is this a problem?

This is not a problem at all. However, we would appreciate it if you contact us about this. Click here to contact us.

Do you also have single rooms?

De Cantharel has one single room available. Click here for more information about the single room.

Do you also have triple rooms?

De Cantharel has six triple rooms. Click here for more information on the triple rooms. There are also several room types where an extra bed can be placed. Please contact the reception for this.

Do the rooms have two seperate beds? Or a double bed?

The comfort room with walk-in shower features two seperate beds. The other room types have a double box spring with double topper.

Is it possible to put a cot or extra bed in the room?

For all room types, it is possible to put a cot in the room. There are also several room types where an extra bed can be placed. For specific questions, please contact the reception.

I would like to put a surprise package in the room. Is this possible?

It is possible to put a birthday package or romantic package in the room. Send an e-mail to info@vandervalkapeldoorn.nl stating your reservation number; your surprise will be waiting for you when you arrive at the hotel. Click here for more information.

Do you also have packages?

De Cantharel offers various packages. Click here to view and book the packages.

I would like to change my reservation. Is this possible?

You can contact the reception to discuss changes for your reservation. Should you wish to cancel your reservation, you can arrange this via the confirmation email or via your Valk Account. If you have booked the non-refundable rate, it is not possible to change or cancel your reservation free of charge.

Do you have disabled-friendly rooms?

The hotel has two disabled-friendly rooms. Click here for more information.

Can I pay for my overnight stay with cash?

It is possible to pay for your overnight stay with cash. We prefer payment by pin or credit card.

What wellness facilities are provided at De Cantharel?

The wellness is an exclusive service for our hotel guests. The wellness garden features an indoor and outdoor pool, tiny sauna houses and outdoor showers. We also have an indoor spa and gym. Click here for more information.

What are the wellness opening hours? And are there adults-only hours?

The wellness is open daily from 7 AM – 10 PM. The adults only times are from 7 – 10 AM and from 8 – 10 PM.

Are bathrobes and flip-flops available at the hotel?

Bathrobes are available for hire at the hotel reception. The rental fee is €5 per bathrobe. Flip-flops can only be purchased at €1.50 per pair. Due to high demand, stocks may be limited. If you want to be sure of a bathrobe, we recommend you bring your own.

Is bathing suit compulsory in the wellness area?

In our wellness area, wearing swimwear is compulsory.

Do I have to pay for the wellness?

The wellness is an exclusive service for our hotel guests. You can use it free of charge. Click here for more information.

Dogs & horses

In which room types are dogs allowed?

Dogs are allowed in the following room types:

  • Comfort room with walk-in shower & terrace (country view)
  • Comfort room with walk-in shower & terrace (wellness garden)
  • Comfort room with walk-in shower & terrace (inside).

Click here for more information.

Are dogs allowed in the restaurant?

In summer, you can enjoy a seat on the terrace where dogs are allowed. In the hotel itself, dogs are allowed in the restaurant. Unfortunately, dogs are not allowed in restaurant Huisje James. Click here for more information.

What is the supplement for a dog in the room?

The supplement for a dog in the room is €20 per dog per night. A dog basket for small and medium-sized dogs, a drinking bowl and a surprise for your dog are included. Does your dog need more space or do you prefer to stay in another room? The hotel also has a free outdoor dog kennel with all facilities for a comfortable night. Click here for more information.

Do you have a special dog package?

De Cantharel has put together a special dog package for stays with dogs. This includes a welcome with coffee/tea and homemade cake, 3-course dinner in our restaurant, luxury breakfast buffet and overnight stay for your dog. Click here for more information.

Can I board my horse at De Cantharel?

De Cantharel offers 12 first-class horse boxes and paddocks where you can board your own horse. At the horse hotel, we provide basic Masters sports feed, stalls with running water, lockable saddle rooms and a log cabin for riders. You can also stable your horse in our meadow. Click here for more information.

The Q Lounge

What is The Q Lounge?

Located in our hotel, The Q Lounge consists of four private cinemas and one private karaoke bar. In our private cinema, you can enjoy a film, your favourite series and a live match with a group of up to five people. You can make use of your own streaming service. Our karaoke bar with luminous dance floor can accommodate up to 12 people and guarantees an evening of fun. Click here for more information.

Outdoor activities

What outdoor activities do you offer and where can I make reservations?

De Cantharel offers various outdoor activities. From bike rental to carriage ride and a trip in our own hot air balloon. Discover the possibilities here and book your outdoor activity.

Huisje James

What is Huisje James?

Behind our hotel, hidden in the greenery, you will find Huisje James. In this culinary restaurant, you can enjoy a tasty lunch in the restaurant or, weather permitting, in our garden. In the evening, we serve a à la carte- or 6-course dinner composed by Chef Laurens Samsen. Or enjoy the Chef's Table setting. This exclusive restaurant is part of De Cantharel. Click here for more information.

What are the opening hours of Huisje James?

The opening hours of Huisje James are as follows:

  • Lunch: Friday to Sunday 12:30 – 4 PM
  • Dinner: Thursday to Sunday 6 – 11 PM
  • Chef's Table: Thursday to Saturday 6 – 11 PM
How can I make a reservation for Huisje James?

You can make a table reservation for Huisje James via our website.

Business reservations

Is it possible to make a business reservation at De Cantharel?

De Cantharel offers various options for a business stay. Click here for more information.